# Refund Policy Plain-text version of the web page “Refund Policy | Tech-Savvies” at https://tech-savvies.com/refunds/. Summary: How refunds work for each Tech-Savvies service: before work starts, during a project, after delivery, rush orders and the monthly plan, and how to ask. Last updated September 29, 2026 ## Summary This policy covers every service on our [Solutions page](https://tech-savvies.com/solutions/). It’s part of our [Terms of Service](https://tech-savvies.com/terms/). For a project, you pay a 50% deposit before work starts and the other 50% when we deliver. The monthly plan is paid in full when you book each month. What you get back for each service, at each stage: - **Website Launch** - Before work starts: Full refund of everything you’ve paid. - During the project: You pay for the share of the quoted work that’s done. We refund any of your deposit above that. - After delivery: 30 days of free fixes. If something in the agreed work can’t be fixed, we refund the share of the price for that part. - **Website Rescue** - Before work starts: Full refund of everything you’ve paid. - During the project: You pay for the share of the quoted work that’s done. We refund any of your deposit above that. - After delivery: 30 days of free fixes. If something in the agreed work can’t be fixed, we refund the share of the price for that part. - **Google & Social one-time fix** - Before work starts: Full refund of everything you’ve paid. - During the project: You pay for the share of the quoted work that’s done. We refund any of your deposit above that. - After delivery: No refund and no free-fix period once it’s delivered. - **Monthly plan** - Before work starts: You pay nothing until you book. Your 30 days start on the day your payment arrives. - During the project: No refund for part of a month you’ve paid for. - After delivery: Nothing to cancel. The plan ends after 30 days unless you book another month. ## Before work starts Work starts once you’ve accepted our quote and paid the deposit. Either of us can end a project at any time by email. If it ends before work starts, we refund everything you’ve paid, with nothing taken off. ## During a project If a project ends partway through, you pay for the work done up to that point, and no more. It doesn’t matter which of us ends it. - We work out what share of the quoted work is done. Before any money moves, we email you the amount and how we worked it out. - If your deposit is more than that amount, we refund the difference. - If the work done is worth more than your deposit, you pay the difference. - We send you the files for the work you’ve paid for. ## After delivery ### Website Launch and Website Rescue For 30 days after we deliver, we fix bugs and make tweaks for free. This covers anything that doesn’t work as agreed, and changes to the work we built if you don’t like how it turned out. A new page or feature isn’t included; we quote that first. If something in the agreed work can’t be fixed, you can ask for a refund within those 30 days. We refund the share of the price for the part that can’t be fixed, and we email you the amount and how we worked it out. ### Google & Social one-time fix There’s no free-fix period and no refund once the one-time fix is delivered. Before then, you can ask for changes within the agreed scope as often as you like. ## Rush orders A rush costs $375 for a Tier 1, 2 or 3 Website Launch and $250 for a Website Rescue. We aim to deliver within 5 days. The 5 days start once we have your deposit and all the content we need, such as text, photos and logins. If we take longer than 5 days, and we aren’t waiting on you, you pay the normal price instead: the tier price for a Website Launch, or $200 for a Website Rescue. See [If we miss a promise](https://tech-savvies.com/refunds/#if-we-miss-a-promise). A rush order that ends before work starts, or partway through, follows the same rules as any other project. ## Monthly plan - **Each month:** you pay $50 in full when you book. Each booking covers 30 days, starting on the day your payment arrives. - **No automatic renewal:** the plan doesn’t renew on its own, and we never charge you automatically. - **Stopping:** there’s nothing to cancel and no fee. If you don’t book another month, the plan ends when your 30 days are up. - **Part of a month:** a month you’ve paid for runs to the end of its 30 days. We don’t refund part of a month. ## Costs paid to other companies Some costs are paid to other companies, not to us, so we can’t refund them. Each company’s own refund rules apply. - **Domain name:** you pay the registrar directly, and the domain stays yours. - **Hosting:** $0 while your site fits Netlify’s free plan on our account, so there’s nothing to refund. If your site is on a hosting account in your name, you pay that host directly. - **Paid tools and images:** a paid plugin, service or stock image you approve is paid to its provider directly. - **Online payments (Tier 5):** Stripe or Square takes its own fee from each sale you make. ## If we miss a promise ### Completion guarantee Completion guarantee: no extra billing if a project takes longer than expected. The price in your accepted quote is the most you pay us for the work in that quote. If we ever ask for more than that, you don’t have to pay it. If you’ve already paid more, we refund the extra. ### A late rush order If a rush takes longer than 5 days and we aren’t waiting on you, we charge the normal price instead. We take the difference off the second half of your payment, so you don’t need to ask. For example, a Tier 1 rush costs $375, and you pay a $187.50 deposit. If it’s late, the Tier 1 price of $250 applies, so the second payment is $62.50. ## How to ask for a refund Email [info@tech-savvies.com](mailto:info@tech-savvies.com?subject=Refund%20request) with the subject “Refund request”. Please include: - the project name or invoice number; - what you’d like refunded; - for a problem after delivery, what isn’t working. You don’t need to fill in a form or call us. ## Timing - We reply to your request within 1 business day. - Once we’ve agreed the amount with you, we send it within 5 business days. - We send it back the way you paid: to the same Venmo account or the same bank account. ## Payment disputes If something’s wrong with a payment, please email us first, and we’ll reply within 1 business day. Asking us first doesn’t stop you from raising a dispute with Venmo or your bank later. ## Contact us Questions about refunds? Email [info@tech-savvies.com](mailto:info@tech-savvies.com). Tech-Savvies is the trading name of Peter Parizhsky, a sole proprietor based in New York, NY. The rest of our terms are in our [Terms of Service](https://tech-savvies.com/terms/). --- ## Pages - [Home](https://tech-savvies.com/) - [Solutions](https://tech-savvies.com/solutions/) - [Our Story](https://tech-savvies.com/our-story/) - [Showcases](https://tech-savvies.com/showcases/) - [Contact](https://tech-savvies.com/contact/) ## Contact - [info@tech-savvies.com](mailto:info@tech-savvies.com) - New York, NY ## Legal - [Terms of Service](https://tech-savvies.com/terms/) - [Refund Policy](https://tech-savvies.com/refunds/) - [Privacy Policy](https://tech-savvies.com/privacy/) - [Cookie Policy](https://tech-savvies.com/cookies/) - [Accessibility](https://tech-savvies.com/accessibility/) © 2026 Peter Parizhsky. All rights reserved.